Jeff Waye/Ninja Tune (ninjeff@generation.net)
Mon, 5 Oct 98 17:26:13 -0400
Pedro
I explained to you what happened in my original response. You sent the
order to my e-mail account ages ago asking to get a bunch of records and
wanting to pay by credit card. I sent you back a message saying that
we're not to set up to deal with credit cards yet and that if you wanted
it charged on your credit card I could forward the order to the UK
office. When I first tried to send this to you the message bounced back
everytime I sent it. It was only a week or so ago that you got back to me
about it and I explained all this to you. Your order was immediatly sent
to the UK office and I'm sure has been processed and currently is on its
way to you. I'll double check for you. Things can take awhile in the mail
from the UK to US. I would certianly argue that we have not lost touch
with the people that actually buy our records. As someone pointed out,
our staff is pretty slim, and I personally have anywhere from 100-150
e-mails to respond to at any given time. We are currently working on
improving the mailorder part of our web-site by linking up both offices
with standard prices in UK Pounds and US Dollars. Credit Cards will be
accepted for all orders. It's probably a month or so away from being
completly sorted, but hopefully this will help anyone who has been
frustrated in the past.
I only wish we were BIG, maybe I could hire someone to take all the
glamerous jobs away from me. Here I thought running a record label would
be about cocaine, limos, prostitutes, and hanging out with the stars.
Rock N Roll magazines of my youth have surely lied to me.
Take Care
Jeff
>I've been trying to contact them since the summer to try and get some
>records from them with no luck. After 3 emails and several weeks, the
>North American office tells me that to buy vinyl on a credit card I have
>to do it through the UK office. I've sent them another 3 email messages
>with no reply. Do these people want to move their merchandise or what?
>They may put out great music, but their customer service sucks! Could it
>be that the Ninjas have grown too big for their own good? If Matt Black
>and Jonathan More really give a shit about their company, they better
>start paying attention to their customers. :~(
>
>
>An annoyed customer,
>
>
>
>Pedro Cevallos
This archive was generated by hypermail 2.0b3 on Mon Oct 05 1998 - 23:28:42 MET DST